FAQ
What is your shipping policy?
We offer free shipping on all orders across the United States. Each order is carefully processed and prepared to ensure a smooth and reliable delivery experience.
For full details, please view our Shipping Policy.
How long does delivery take?
Orders are processed within 2–3 business days (Monday to Friday). Once shipped, delivery typically takes 4–9 business days depending on your location within the United States.
Where are orders shipped from?
Orders are processed through our fulfillment network and shipped directly to your address. Delivery times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details.
You can also track your order at any time via our Track Your Order page.
What if my order arrives damaged or incorrect?
If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. Include your order number and clear photos so we can assist you as quickly as possible.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused and in their original condition.
For more information, please view our Return & Refund Policy.
Who covers the return shipping costs?
If the item is damaged, incorrect, or faulty, we will cover the return shipping costs. For all other returns, return shipping is the responsibility of the customer.
How long does it take to receive a refund?
Refunds are processed within 5–10 business days after the returned item has been received and inspected.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted systems. We do not store or have access to your full payment details.
Contact Information
Store name: Rowan & Rae
Company name: DCP Commerce
Company Address: Pastoor Lemeerstraat 44, 1648KC De Goorn
Warehouse Address: 768 Merrett Dr, Pasadena, CA 91104, United States
Company nr: 93450796
Phone: + 1 213 4230589
Email: info@rowanandrae.com
Monday to Friday | 09:00 – 17:00 (ET)
Weekends | 11:00 – 16:00 (ET)
We aim to respond to your inquiries within 24 hours.